Support
Contact: support@dailyval.com
Here are answers to the most common issues players run into. Can't find what you need? Email us directly — we reply within 1–2 business days.
Account and Login
Why do I get logged out every time I open the app?
This is a known issue related to how Riot Games handles token expiration. Workaround: go to App Settings → Log Out → sign back in with your Riot account. We're actively working on improving login persistence in a future update.
I linked my Riot account but my data isn't showing up?
Double-check that your Riot ID is entered correctly (including the #XXXXX suffix). Some regional Valorant accounts can take a few minutes to sync. If nothing appears after 5 minutes, try logging out and back in.
Ratings and Community
How do skin ratings work?
Every DailyVal player gets one star rating per skin, and you can leave a comment to share your take. Rate skins in the app, or browse the community leaderboard on dailyval.com under Skin Ratings.
When can I rate an esports match?
Rating opens once a match starts and closes a while after it ends. While the window is open you can score the whole match, rate individual players, and join the comment section. After it closes, votes, comments, and likes are locked.
Match History
My recent matches aren't showing up?
The Riot Games API sometimes delays reporting recent matches by 30 minutes to a few hours. This is an upstream data limitation, not a DailyVal issue. Please check back later.
Can I look up other players?
Yes. Enter their Riot ID in the search bar (format: Name#TAG) to view their public rank and match history.
In-App Purchases
My purchase didn't activate?
Confirm that your Apple ID billing info is up to date, then restart the app. If the issue persists, check App Store → Account → Purchase History to confirm the transaction went through. For refunds, contact Apple Support directly.
Other Questions
How do I delete my account?
Email support@dailyval.com with your Riot ID and a request to delete your account. We'll process it within 7 business days.
I want to report a bug or suggest a feature
We'd love to hear from you. Email support@dailyval.com with the steps to reproduce the issue or your suggestion — we read every message.
Contact Us
Still stuck? Email support@dailyval.com with your Riot ID and a description of the issue. We'll get back to you within 1–2 business days.